GENERAL RESPONSIBILITIES:
The Technology Support Person works under the
direct supervision of the Assistant Director/Director of
Technology to provide technical support and problem-solving of
the District's computer hardware, software, and networks in
order to provide functioning technology to students and
staff.
ESSENTIAL JOB FUNCTIONS
:
1.
Troubleshoots and corrects computer hardware,
software and configuration issues
2.
Troubleshoots and corrects printer hardware,
software and configuration issues
3.
Responds to and fixes problems as reported
through the district's Help Desk Program
4.
Promptly enters information about corrected
problems using procedures developed by the Director
of
Technology or Assistant Director of Technology in order to
create a record of completed work
5.
Assigns and deletes user passwords as
directed and maintains records of additions, deletions and
changes in
order
to maintain an accurate record of users and passwords
6.
Assigns and deletes user email accounts as
directed and maintains the District's email distribution lists
and
maintains records of additions, deletions, and changes in
order to maintain an accurate record of email
accounts and users
7.
Tracks problems until they are resolved in
order to provide functioning technology to students and
staff
8.
Completes periodic cleaning of computer
hardware in order to maintain the functioning of the
District's
technology
equipment
9.
Collaborates with District-level technology
staff to correct unresolved technical issues with the purpose
of
providing
fully functioning technology to students
and staff
10.
Periodically updates school technology
inventories and district hardware inventories
11.
Handles confidential information discretely
and professionally
12.
Works on summer technology projects including
hardware refresh and roll out of new equipment
13.
Supports teachers with hardware and software
use
KNOWLEDGE AND SKILLS:
·
Effective interpersonal skills including the ability to work
effectively with students, staff, and members of the
public in
a professional and courteous manner
·
Strong communication skills
·
Ability to speak and write effectively in English
·
Strong organizational skills
·
Ability to problem solve technical
issues
·
Ability to use discretion and use sound
judgment
·
Ability to exercise appropriate initiative
and work independently
·
Good time management skills
·
In depth knowledge of Microsoft Office Suite
troubleshooting and configuration
·
Working knowledge of TCP/IP networks
·
Ability to troubleshoot and configure
multiple hardware platforms
o
PC Desktop
o
Laptop
o
Netbook
o
iPad
o
iPod/iTouch
o
Mac Laptop and Desktop
o
Network Printer
·
Strong knowledge and experience working with
the following operating systems
o
Windows XP
o
Windows 7
o
Mac OS
o
Android
o
Linux
·
Ability to repair or replace common hardware
components on a variety of machine types (i.e. desktop,
laptop,
printer)
·
Experience working with computer image
creation and distribution software such as Norton's Ghost
·
Ability to work in a team environment as well
as to work independently
·
Experience with HP and Cisco switching
equipment
·
Familiar with Cisco VoIP phone systems
·
Experience with onsite desktop support
environment
·
Proficient with Microsoft Office Suite,
troubleshooting, configuration and support
·
Some experience with TCP/IP, switch and
router protocol
EDUCATION AND CREDENTIALS:
·
High school diploma or equivalent
·
Technology Degree preferred or 2-3 years of
experience in the field
·
College credits in technology related courses
preferred or equivalent experience
·
Bachelor's Degree (preferred)
·
A+ or Network+ certification preferred or
comparable work experience
WORK YEAR:
12 month
Please apply online at
www.d41.org
Employment Expectations:
All District
41 employees are expected to maintain high standards in their
school relationships, to demonstrate integrity and honesty, to be
considerate and cooperative, and to maintain professional
relationships with students, parents, staff members, and others.
In filling a vacancy the district's first concern is to
maintain and improve the service it renders to children
.