JOB TITLE: Information Technology Specialist I
LOCATION: Technology Department
PAY RANGE: 10/C9-8
REPORTS TO: Director of Technology
SUMMARY: The work for this position is characterized by operation and maintenance of computers, and other technological equipment used at the schools in the District. Employees in this position work under the supervision of the Manager of Technology. Tasks are performed by following procedures, techniques, rules and regulations required to accomplish tasks of the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Troubleshoot all pc hardware, software, and network connectivity problems in accordance with Service Level Agreement.
- Resolve help desk calls and track IT help tickets in accordance with Service Level Agreement and Standard Operating Procedures.
- Complete assigned tasks in a timely manner and ensure that all requests are entered in School Dude and information is complete.
- Take proactive action against data network elements requiring attention, to include trouble and change ticket generation, escalation and submission of outage notifications.
- Demonstrates basic network troubleshooting of LAN/WAN connectivity issues and coordinates with appropriate staff for problem resolution.
- Follows department standards, procedures and reports observed security issues/breaches to an immediate supervisor. Attends meetings and training as required.
- Demonstrates initiative in learning department standards and procedures.
- Promptly address reported issues by professionally prioritizing and communicating with the client about issue status and resolution.
- Assist with projects and other tasks, as assigned, which are required to support the success of Technical Operations Support.
- Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND RELATED WORK EXPERIENCE:
· High school diploma or equivalent. An associate or bachelor’s degree in Computer Science or related field preferred. Experience in a computer support/help desk environment, including one year in technical customer support and network support preferred.
LICENSES, REGISTRATIONS or CERTIFICATIONS:
· A+ and/or Network + industry certification preferred.
· Microsoft Certification preferred.
· Criminal background check required for hire.
TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:
· Oral and written communication and interpersonal skills.
· English language skills.
· Highly self-motivated and self-directed.
· Keen attention to detail.
· Proven analytical and problem-solving abilities.
· Strong time management and analytical skills.
· Strong customer service and public relations skills.
· Specific knowledge of Microsoft Office Products and client applications.
· Familiarity with TCP/IP protocol.
· Strong understanding and commitment to the district and team goals and objectives
· Ability to effectively prioritize and execute tasks in a high-pressure environment
· Experience working in a team-oriented, collaborative environment
· Ability to maintain confidentiality in all aspects of the job.
· Ability to manage multiple tasks with frequent interruptions, use time efficiently, demonstrate attention to detail, follow instructions and respond to management direction.
· Ability to work with students with diverse backgrounds and abilities.
· Ability to promote and follow Board of Education policies, Superintendent policies, and building and department procedures.
· Ability to communicate, interact and work effectively and cooperatively with all people including those from diverse ethnic and educational backgrounds.
· Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions to the appropriate administrator.
MATERIALS AND EQUIPMENT OPERATING KNOWLEDGE:
· Advanced operating knowledge and proficiency operating and troubleshooting computers, Windows, Microsoft Office Products, and networks.
· Operating knowledge of and experience with typical office equipment, such as telephones, copier, fax machine, E-mail, etc.
SUPERVISION/TECHNICAL RESPONSIBILITY: This position has no supervisory responsibilities.
DIVERSITY OF DUTIES: Duties require cross training in all hardware, software, networking, and application management systems in the District; business and student information systems; networking topologies; Internet services; telecommunications; and printers. Responsibilities extend across several District areas on a daily basis.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to perform repetitive motions; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: While performing the duties of this job, the employee is frequently exposed to risk of electrical shock, dust and other nuisances. The noise level in the work environment is usually moderate. Occasionally handles emergency crisis situation; frequently subject to interruptions, and multiple calls and inquiries.
MENTAL FUNCTIONS: While performing the duties of this job, the employee is frequently required to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.
TERMS OF EMPLOYMENT:
1. Probationary Employee-first 180 days.
2. Twelve (12) month position (260 days)
3. Eight (8) hours per day.
EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board’s policy on The District Classified Performance Evaluation System.