Desktop Support Specialist

Posted: Continuous 2012-07-03
Available: 7/16/12 Closes: 7/13/12
Administration Building
 

Overview:

Under the general direction of the Technology Director, design, implement, troubleshoot, monitor, maintain, and support network infrastructure, network electronics, and network operating systems for Logansport Community School Corporation.

 

Essential Functions:

  • Maintain user profiles to allow system access, installation, repair.
  • Work with Network Administrator to resolve issues with user access to resources.
  • Provide daily technical support and maintenance of the Corporation's various software packages.
  • Install and troubleshoot software and hardware upgrades in a timely manner.
  • Ensure proper installation of upgrades to the Corporation's various software packages.
  • Ensure that all desktop resources, including hardware such as printers and scanner as well as application and operating software are operating correctly.
  • Assist in maintaining up-to-date documentation on each local area network including but not limited to: IP addresses, user ID's, machine configurations, domain names and numbers, etc.
  • Maintain current record of all software licenses and ensures unlicensed software is not installed on local area network servers.
  • Provide support for printers and other peripheral devices.
  • Ensure the Corporation's various software packages are meeting the expectations of the administration and accurately reflect operating conditions.
  • Responsible for ensuring that proper software security practices are utilized.  Monitors security and makes recommendations regarding changes, updates and modifications.
  • Maintain accurate and up-to-date record of all warranty information related to the desktops and desktop software.
  • Enter, update, and complete work orders using the Technology Systems department's work order system with all require information for the troubleshooting and repair of Corporation hardware and software resources.
  • Audio Visual (A/V) equipment setup, and repair for Corporation meetings, performances, and productions.
  • Performs other duties as assigned.

 

Qualifications:

  • Associate's degree (A. A.) in a related area of study or equivalent from a two-year college or technical school; or two years related experience and/or training; or an equivalent combination of education, training and experience as determined by the Corporation.
  • IC3 and/or A+ Certification preferred.

·       A technology background in an educational setting is desired.

  • Minimum two years experience with Microsoft Windows Server 2003 (or above), Group Policies and Microsoft Active Directory.

·        Minimum two years experience with wide and local area networks is required. 

·        Experience with support of Apple Mac OS X  and iTouch/iPods preferred.

·       Experience with sysprepping and imaging Window computers using WDS or FOG.

·       Demonstrated knowledge of wireless networking equipment, and networking principals and concepts.

·       Demonstrated strong computer and trouble-shooting skills in the Mac and PC. 

  • Demonstrated knowledge of Microsoft Office Products (to include: Word; Excel; Access; PowerPoint; Publisher). 
  • Demonstrate the ability to lift or push computer equipment weighing more than 50 lbs.
  • Demonstrate excellent customer service skills.
  • Interpersonal skills to communicate effectively with a variety of audiences and an ability to gain the cooperation of others internally and externally.
  • Review from time to time and make recommendations as it relates to technology in a school environment.

·       Ability to drive a car and travel to different sites.

·       Must be able to work some evenings and weekends and to be available on short notice to resolve problems.

 

Compensation:

·          Full time salaried position including an exceptional benefits package.

 

Requirements:

·          Must complete and clear drug screen and expanded criminal history background check

Logansport Community School Corporation


2829 George St
Logansport, IN 46947
· Public



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