Job Title:        Computer Lab Aide                                               Wage/Hour Status: Nonexempt

Reports to:      Principal                                                            Pay Grade:     CP-2    

Dept:               Shields Elementary                                               Date Revised:   01/2012

Primary Purpose:

Work under general supervision to assist students and teachers in use of computers and educational software in campus computer lab.

Qualifications:

Education/Certification:

High school diploma or GED

Texas instructional aide certificate

Special Knowledge/Skills:

Knowledge of basic computer operations and skills

Ability to operate personal computer and educational software

Ability to work with students and teachers effectively

Excellent written and verbal communication skills

Experience:

One year experience working with children

Major Responsibilities and Duties:

Instructional Support

1.                  Assist teachers and students in use of computers, printers, mimios, document cameras, projectors and instructional software.

2.                  Work cooperatively with teachers to identify student placement in instructional software.

3.                  Input data and maintain physical and computerized files on student progress and use of instructional programs.

4.                  Maintain computer lab in a neat and orderly manner including bulletin boards and displays.

Technical Support

5.                  Install a variety of computer programs following complex written instructions.

6.                  Identify and troubleshoot basic computer hardware and software issues.

7.                  Arrange for maintenance and repair of computer equipment as needed.

Student Management

8.                  Manage student behavior in the computer lab.

9.                  Help supervise students during arrival and dismissal from school.

Customer Care Skills

10.              Provide professional communication with students, parents, community members, staff, and other professionals at all times.

11.              Use proper phone etiquette at all times, speaking slowly and clearly.  Take reliable messages, and route to the appropriate staff.

12.              Ensure superior customer care skills are used via eye contact, facial expressions, voice inflections, body language, and an attitude  of “going the extra mile” for others.

13.              Ensure all requests for information are dealt with in an appropriate timeframe.

14.              Create and maintain a welcoming, service-oriented environment toward all internal and external customers.

Other

15.              Perform campus-wide inventory of classroom technology as needed.

16.              Assist with office and workroom clerical duties as needed.

17.              Maintain confidentiality.

18.              Participate in staff development, faculty meetings, and special events as needed.

Supervisory Responsibilities:

None.

Equipment Used:

Personal computer, printer, mimio interactive whiteboard, document camera, projector, and copier.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Moderate standing, bending, and stooping.