Support Specialist - The IT Support Specialist
will be responsible for handling the day to day technical needs of any GCS school(s).
incoming support requests via a ticketing system.
and managing technology inventory for assigned school(s).
documentation for internal technology usage.
and correct or advise on operational issues in client computer systems.
and repairing hardware for which the technician is certified to work on.
sure the network(s) of assigned school(s) is running properly.
closely with the school leaders in their assigned school(s) to find new ways to
expand the use of technology in ways that help drive instruction further or
allow the school(s) to work smarter.
least 3 years of experience in the technology sector.
least 1 year of experience supporting the Macintosh client and server Operating
- Able to
promptly answer support related email, phone calls and other electronic
understanding of basic networking and telecommunication protocols and
communication (oral and written), interpersonal, organizational, and
and self-starting individual who can independently manage their workload and
Apple Certified Macintosh Technician (ACMT) certification or able to become
certified within 30 days of being hired.
player that doesn't mind stepping outside of their role to support the needs of
Reports To: Chief Operating Officer
Unfortunately, due to the number of
applications received, we are unable to respond to individual telephone
inquiries regarding application status. Should you be selected to move forward
in the process, we will notify you via telephone and/or e-mail.
We are an equal opportunity
employer. We do not discriminate against, or in favor of, applicants or
employees based upon race, color, religion, sex, national origin, pregnancy,
age, non-disqualifying physical or mental disability (or the perception of such
disability), veteran status, or any other status.