IT Specialist

• Handling incoming support requests via a ticketing system.
• Imaging equipment annually.
• Creating and managing technology inventory for assigned school(s).
• Creating documentation for internal technology usage.
• Identify and correct or advise on operational issues in client computer systems.
• Diagnosing and repairing hardware for which the technician is certified to work on.
• Making sure the network(s) of assigned school(s) is running properly. 
• Work closely with the school leaders in their assigned school(s) to find new ways to expand the use of technology in ways that help drive instruction further or allow the school(s) to work smarter.

• At least 3 years of experience in the technology sector.
• At least 1 year of experience supporting the Macintosh client and server Operating Systems.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Proficient understanding of basic networking and telecommunication protocols and equipment.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Self-motivated and self-starting individual who can independently manage their workload and meet deadlines.
• Possess Apple Certified Macintosh Technician (ACMT) certification or able to become certified within 30 days of being hired.
• Team player that doesn't mind stepping outside of their role to support the needs of the organization.
• Degree optional

Reports To: Chief Operating Officer

Unfortunately, due to the number of applications received, we are unable to respond to individual telephone inquiries regarding application status. Should you be selected to move forward in the process, we will notify you via telephone and/or e-mail.

We are an equal opportunity employer. We do not discriminate against, or in favor of, applicants or employees based upon race, color, religion, sex, national origin, pregnancy, age, non-disqualifying physical or mental disability (or the perception of such disability), veteran status, or any other status.