Systems Technician

Mesquite ISD - Compensation Plans

Information Technology Compensation Plan
Salary Range: Pay Grade 3 $25.70-$37.00/Hour
Shift Type: Full-Time 
Wage/Hour Status: Non-Exempt
Reports To: Network Operations Supervisor

EMPLOYMENT BEGINS: As soon as possible

PRIMARY PURPOSE:

• To assist the System Administrators and Teaching Staff by integrating and managing Apple devices, servers, and Google Chromebooks.

QUALIFICATIONS:

Education/Certification:
•    High School Diploma or GED
•    Valid Texas driver's license
•    Preference for applicants with JAMF Certifications 
•    Preference for applicants with Apple Certifications
•    Preference for applicants with Google Workspace Certifications

Special Knowledge/Skills:
•    JAMF Pro administration for all Apple devices
•    Google Workspace administration
•    Strong troubleshooting skills on macOS/iOS and ChromeOS
•    Familiarity with Linux distributions and processes
•    Strong interpersonal skills to translate tech-heavy concepts to non-technical users

    Experience:
•    Troubleshooting skills related to iOS, macOS, ChromeOS, and Linux preferred
•    Technical writing skills

MAJOR RESPONSIBILITIES AND DUTIES:

•    Act as first level of defense for all support requests from department technicians and helpdesk personnel
•    Manage all change requests regarding device enrollment
•    Perform troubleshooting on Apple and Chromebook devices
•    Work with district departments on new software rollouts, including packaging, testing and deployment
•    Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

•    None

WORKING CONDITIONS:

    Mental Demands:
•    Ability to work in a high-pressure environment while maintaining a high degree of professionalism
•    Strong ability to multitask
•    Ability to work a flexible schedule as needed, including occasional prolonged and irregular hours
•    Able to solve complex problems with tight deadlines
•    Communicating well in both oral and written form, complying with timelines

    Physical demands/environmental factors:
•    Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion
•    Ability to sit for prolonged periods of time
•    Ability to lift 60 pounds
•    Seeing close work such as typed or handwritten material

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.