Description
Position/PCN: IT Support Specialist
Position FTE: 1.0 FTE
Pay Grade: 10
Starting Wage: $21.92-$26.76
- $2/hr Premium Pay: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102: Endpoint Administrator)
- $4/hr Premium Pay: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102: Endpoint Administrator) --- AND --- Microsoft 365 Certified: Administrator Expert (MS-102: Microsoft 365 Administrator)
Days Per Year: 260
Shift hours: 7:30-4PM
Specific job responsibilities relevant for this position include:
Class Summary: Works in coordination with the IT Customer Support Expeditors, Customer Support Supervisor, IT Network Group, IT Systems Group, and IT Applications Group, to Provide Tier 1 workplace support in assigned School/Administrative locations. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and checklists for typical problems, working with other staff as needed. As needed, provides recommended procedures and controls, to IT Customer Support Expeditor or Customer Support Supervisor for problem prevention. Understands error messages and knows where to look for solutions to hardware and software problems while maintaining documentation/knowledge database in accordance with district and department standards. Has the knowledge and ability to manage local hard drive with management software and/or anti-virus software. Has a basic understanding of how a UPS functions on a network. Works in a team setting, sharing information and assisting others as needed.
Distinguishing Characteristics:
| Duty No. | Essential Duties | ||
| 1 | Provide workplace technical support in assigned location. | ||
| 2 | Level I support for site intranet/internet | ||
| 3 | Level I support for network hardware not limited to: routers, servers, switches, wireless, security system | ||
| 4 | Level 1 support for business services/facility software | ||
| 5 | Deploy computer images | ||
| 6 | Troubleshoot software/hardware problems | ||
| 7 | Install, manage, and troubleshoot network printers | ||
| 8 | Assist facility/staff with basic use of business/curriculum software | ||
| 9 | Use IT Ticket System | ||
| 10 | Connect/Troubleshoot classroom display devices | ||
| 11 | Install/Troubleshoot wireless display devices | ||
| 12 | Other duties as assigned |
Knowledge: Must have the knowledge to manage network devices such as Macs or PCs, Mobile Devices, Ethernet, Printers, Servers, Wireless.
Skills: (position requirements at entry): Is able to work independently to identify and problem solve a multitude of technical tasks on (including, but not limited to) desktop computers, software or other identified network hardware. Must have the skills to develop and train users on proper network procedures and applications.
Training and Experience (position requirements at entry): Minimum one-year network/technical support of a like environment. Has Microsoft Active Directory experience. Understands and has experience working on a physical network with Ethernet connectivity.
Licensing Requirements (position requirements at entry): Must have a valid Alaskan Driver's License.
Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Classification History:
Adopted PMH 11/03/03
Revised
Applications and/or Transfer Requests must be received in the Human Resources office by 4:30 pm of the closing date.
Days per year are subject to change.
Job descriptions are available in the Human Resources Office.