Technical Support Specialist

Position: Technical Support Specialist
Civil Service Title: Technical Support Specialist
Full Time: 1.0
Hours: 8 a.m. – 4 p.m.
Salary: $50,000 - $55,000 
Civil Service: Yes
Competitive: Yes
Job Class Code: S210/S880
Location: District-Wide
Effective Date: TBD

All candidates MUST be on an ACTIVE Civil Service list for Technical Support Specialist and/or currently working in the title of Technical Support Specialist.

JOB DESCRIPTION: 
Under general supervision, this position is responsible for providing all areas of computer related technical support including installation, maintenance and troubleshooting of personal computers, peripherals, applications software and telecommunication equipment and services. Incumbents may manage local area network projects and provide training on basic computer usage, applications software and telephone system for internal staff. Supervision may be exercised over subordinate employees. Does related work as required.

Thorough knowledge of the operation and use of personal computers and their peripheral equipment; good knowledge of logical operation of computers and data communication devices; working knowledge of networking computers; working knowledge of data processing methodology and techniques in creating documentation and data security; ability to learn a variety of operating systems; ability to simplify technical terminology for training purposes; ability to identify and resolve user problems; ability to communicate effectively both orally and in writing; strong presentation skills; ability to plan, organize, and prioritize work assignments; ability to establish and maintain effective working relationships; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to use computer applications such as spreadsheets, word processing, e-mail and database software; initiative; tact; patience; sound judgement; flexibility; physical condition commensurate with the duties of the position.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: Graduation from high school or possession of a high school equivalency diploma and four (4) years of work experience in the installation, maintenance and technical support of computer software and hardware applications.  SUBSTITUTION #1: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to three (3) years of the required work experience and must include a total of at least twelve (12) credit hours in Computer Science or Information Technology. SUBSTITUTION #2: A Bachelor's Degree* in Computer Science, Information Technology or a closely related field may be substituted for the four (4) years of the required work experience described above. SUBSTITUTION #3: Certification from a network training program that is vendor approved (i.e. Cisco Systems, Alcatel-Lucent, Juniper, VMWare, Brocade, Microsoft or Nortel) may be substituted for one (1) year of the required work experience described above

SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check.

The Briarcliff Manor School District has embarked on a journey to foster a more inclusive and equitable organization. As the district strives to cultivate a work and school community that is more inclusive, diverse, and representative, the recruitment and hiring of high-quality candidates from diverse backgrounds is a top priority. Additionally, there is a commitment to providing meaningful professional development to support all faculty and staff. Individuals who identify with historically underrepresented groups, including but not limited to BIPOC (Black/African American, Indigenous/Native American, Persons of Color), Hispanic/Latinx, LGBTQ+, and individuals with disabilities, are strongly encouraged to apply.